Frequently Asked Questions
Everything you need to know about shopping with Crystal.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is Crystal's return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our Returns Portal to start a process.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our specific garment dimensions for the best fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and ‘Buy Now, Pay Later’ options via Klarna and Afterpay.
Are your materials ethically sourced?
At Crystal, we prioritize sustainability. 80% of our current collection is made from organic cotton or recycled polyester, and we only partner with fair-trade certified factories.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.